Questions and Answers

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Most Common Questions asked 




(Software Freezing while saving Design.)



Question #1:
 When trying to add our t shirt to the cart it's says that it's saving but the software freezes. Can you help ? 

Answer: No Problem, Take these exact steps. 1. First refresh your page. 2. You most likely have a double sided image. Click on the image of the back of the shirt, and make sure that it is showing. 3. Add your sizes and colors. 4. Now you should have no problem when clicking add to cart. If problem persist please give us a call. 



(I need Toddler, Youth and Adult T shirts)



Question #2: I do not understand how to add the youth and toddler t-shirt sizes. Can you help ?

Answer:   Youth t-shirts and toddlers t-shirt are two different products. You will need to add your first product to your cart and then add your second product and so on. You do not need to redesign for each product. You can log in to your account and go to your saved designs and click CREATE FROM NEW. This will make sure that your design pops up in the design studio. Then you can change the product and select your sizes and add to your cart. Do not click Edit from new. This will change your exisiting product that is in your shopping cart.



(What is the status of my order)



Question #3 : Why does my order say its pending ?

Answer:  We have recieved your order. Don't worry. It usually says pending because there are other orders that are ahead of yours that are currently being printed. Some times we may have not updated the status.





 

If none of these options helped you please email us at Support@yourdigitalcreator.com



Need Help with the design Software ? Here is a tutorial Below that can show you how to get started using the software.




 


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